Terms and Conditions

1. Once we have confirmed your booking and received payment we guarantee the price will not change. If you wish to change your booking, an administration fee of £25 will be charged.

2. The final balance is required 8 weeks prior to departure. If booking is made less than 8 weeks prior to departure, full balance, including security deposit is due at time of reservation. Failure to pay the balance by the due date will render the booking void with loss of deposit.

3. Once the final balance is received, we will issue directions to the apartment and details of our agent in Spain.

4. A small additional charge is payable to our agent, for Meet & Greet / Emergency Call-out services. Please refer to the relevant 'Rates' page.

5. A £200 security deposit is required for all bookings. This must be paid before your arrival and will be refunded within 7 days of your departure, after any deductions for damages, excessive water & electricity consumption, excessive cleaning or laundry, loss of keys, etc. The amount of the security deposit does not limit your liability. If any member of your party causes damage, etc that exceeds the amount of your security deposit you will still be liable for the excess, which will be recoverable according to English law. We reserve the right to request a greater security deposit prior to you placing your booking, should we deem it appropriate.

6. If upon your arrival you notice any damage, etc please report it to our agent immediately, otherwise you may be held liable. Any problems that are not reported to our agent locally will not be dealt with after your departure.

7. The booking price includes apartment rental, linen, towels, reasonable light-duty cleaning upon departure and normal consumption of water and electricity. Electricity consumption of 200kWh per booking is included in the price; excess consumption will be charged at ?0.50 per kWh. Air conditioning is payable locally. Please ensure you turn off all lighting and heating / air conditioning when not in the apartment to avoid excessive electricity consumption. We reserve the right to make appropriate deductions from your security deposit if 'excessive' cleaning is required to return the apartment to the same condition as at the start of your stay ('excessive' meaning in excess of a standard 2 hour clean), or if the linen or towels are left stained after laundering (i.e. with blood, make up, nail varnish, sun cream, fake tan, etc).

8. Cancellation policy: Up to 8 weeks prior to departure - deposit withheld. 0-8 weeks prior to departure - 100% of Total Rental Cost. You will not be entitled to a reduction in your rental cost due to your late arrival or early departure from the accommodation.

9. Arrivals and departures are usually on Saturdays, but may be flexible by prior agreement. Check-in time is usually 16.00 and departure time is usually 10.00. Early check-in or late check-out may be possible by prior agreement, but may incur a supplement.

10. It is essential that you ensure you have adequate travel insurance to cover cancellation, medical expenses and loss or damage to your personal belongings.

11. The apartment may only be occupied by the number of guests stated on your booking form. If, upon arrival, your party size exceeds the number of guests stated on your booking form, any extra guests may be refused entry, or at the agents discretion may be paid for in cash before entry is permitted.

12. The apartment is STRICTLY NO SMOKING inside. Smoking is only permitted outside on the terrace. Pets are also not permitted.

13. Guests are specifically warned not to allow children access to the pool areas or sun terrace without adequate supervision, nor to allow children to play in the kitchen, or with any electrical equipment.

14. Guests who cause damage, distress, danger, annoyance, nuisance or disturbance to another resident may be asked to leave the accommodation. Such action will not make the owner liable for any refund.

15. If, for reasons outside of our control we have to change your booking we reserve the right, but not obligation, to offer you alternative accommodation of a similar or higher standard, or in the event of alternative accommodation being unavailable, a full refund (subject to clauses 16 & 17 below). If you do not wish to accept the alternative accommodation we reserve the right to retain your 25% booking deposit.

16. Building work and resulting noise may occur at any time during the season. Also, from time to time certain services (such as swimming pool) may be unavailable due to regular maintenance or unforeseen circumstances. We will endeavour wherever possible to inform you of any proposed building work or changes to facilities. However, in the event that we are not informed before your arrival we cannot accept responsibility for these circumstances. Also, we cannot accept liability for the loss of mains services, such as electricity or water supply.

17. FORCE MAJEURE. The owners or their agent cannot accept any responsibility whatsoever (and therefore no compensation can be made) if any cancellation becomes necessary due to war, the threat of war, riots, civil commotion, terrorist activities, industrial disputes, natural and nuclear disasters, flood, fire, adverse weather conditions, technical problems, delays or cancellations of transport, or any other events beyond our control.